|
Products Return and Exchanges
Exchange
We are offering a one year warranty for all our products unless otherwise noted.
If your products can not functioning correctly, please contact the service department and we will replace the unit for you as soon as possible.
Firestone Audio is the only authorized service agent for Firestone products.
If the unit is modified by any person other than Firestone Audio authorized personnel will void the warranty. Also the warranty only covers damage occurred during normal usage. The warranty doesn't cover the damage due to accident, misuse, neglect, abuse or failure to follow instructions of operation .
If a unit is under warranty, you are only responsible for paying the one way shipping charges to send the product to us.
Refunds
All refund requests need to contact with Firestone Audio service department first.
Products must be in pristine cosmetic condition, functioning perfectly, and include all materials (plastic bags, warranty cards, tools...etc.) Please send products back exactly as you received them in order to receive a full refund.
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
We hope to help with the requests as soon as we can, but due to the uncertainty of shipping time and other issues, the refund process might take up to 2 ~ 4 weeks.
Please package the product as near original condition as possible and ship the product back in the original shipping box in order to keep it in "near new" condition.
Also please note we can't be responsible for lost or damaged packages.
|
|
| Distributor |
|
|
For sales problems, please contact
us.
|
| U.S.A |
|
New York Service Center
Jack Ker
304 West 92nd Street, Apt.5H
New York, NY 10025
email
|
| North American |
|
Audiophile Products Co.
735, 3545 - 32 Ave NE
Calgary T1Y 6M6
Canada
Tel: 1-403-597-6199
Fax: 1 403 224-2653
Toll Free:1-888-283-4631
(1-888-audio31)
web
email
|
| Asia & Oceania |
|
Singapore
Jaben Network
1 Coleman Street,
04-16, The Adelphi
Singapore 179803
Voice: 6337-0809
web
|
Australia
Wicked Digital
Suite 6, 11 Rangers Rd
Neutral Bay NSW 2089
Australia
Telephone:02 9904 9810
ABN: 98 053 307 326
web
|
Japan
Yokohama Baysidenet Corporation
162-1-306 Yamashitacho Nakaku
Yokohama Kanagawa
231-0023 JAPAN
Phone: 81-45-212-3682
Fax: 81-45-212-3683
web
email
|
| Europe |
|
Latvia
Rumbas Ltd.
Margrietas str.6-1,
Riga LV-1046,
Latvia
Tel:00 371 29253796
email
|
Denmark
Headaudio.dk
Baggeskaervej 25
7400 Herning
Denmark
mob : +45 31 15 52 33
tel : +45 70 27 57 77
fax : +45 70 26 77 79
web
email
|
United Kingdom
ABC Audio
49 Beverley Road
Bromley
Kent
BR2 8QE
United Kingdom
mob : +44 7802 898 282
tel : +44 20 8819 4274
fax : +44 20 8462 6955
web
|
Sweden
Audiobeyond
Skabersjovagen 383
23392 Svedala
SWEDEN
tel : +46762 658921
web
email
|
|
